Terms for drone repair and maintenance services provided by IMEGA Yasniel Diaz Marrero (Drone-Partss.com), ul. Smolna 14, 44-200 Rybnik, Poland, VAT PL6472457939.
The Service performs diagnostics, in- and out-of-warranty repairs, maintenance and calibration of drones and accessories. Orders are accepted only through the portal repair.drone-partss.com after registering an account and submitting the repair request form.
The Customer describes the fault, provides the model and serial number and lists the items shipped. The device must be packed safely, preferably in its original packaging, and sent with a tracked service to: ul. Smolna 14, 44-200 Rybnik, Poland. Only items required for diagnostics should be included.
The Service is not responsible for data stored on a device handed over for repair: recordings, photos, flight logs, settings, linked accounts and profiles, memory card and internal storage contents. The Customer must back up all data BEFORE shipping the device and remove the memory card. Diagnostics and repair may require a factory reset, a firmware update or a firmware re-flash, which irreversibly erases data. Handing over a device confirms that a backup has been made or that the Customer knowingly waives it.
After receiving the device the Service performs diagnostics and presents an estimate in the portal. The repair starts once the Customer accepts the estimate. If the estimate is rejected, the Customer covers the diagnostics and return shipping cost when stated in the estimate.
The Service uses original or equivalent parts of appropriate quality. The standard repair time is about 7 working days from receipt of the device and may be extended when parts must be ordered, in which case the Customer is informed. Replaced (faulty) parts are not returned to the Customer; after replacement they become the property of the Service and are disposed of in accordance with regulations.
The Service grants a 3-month warranty from the date of collection on the work performed and the parts replaced, limited to the scope of that work. The warranty does not cover mechanical damage, liquid damage, crashes, third-party interference or faults unrelated to the repair performed.
The Service is responsible for the device from its acceptance until it is handed to the carrier. The Service is not liable for hidden defects revealed during the repair, for consequences of earlier unauthorised repairs, for data loss or for the Customer's lost profits resulting from the repair time. The Service's liability is limited to the value of the service performed.
After the repair and payment of the invoice the device is shipped to the indicated address. Devices not collected or not paid for within 90 days of the completion notice may incur a storage fee and after 180 days may be disposed of or sold to cover costs, in accordance with applicable law.
If any data remains on the device (recordings, photos, flight logs, settings, account data), the Service treats it as confidential. The Service does not view it beyond what is strictly necessary for diagnostics and repair, does not copy it, does not use it for any other purpose and does not transfer or disclose it to third parties. Only the technicians performing the repair have access to the device. Data erased during the repair is not recovered or archived by the Service.
Contact us before shipping your device if you have doubts about the scope of the service or the data on the device.
admin@drone-partss.comLast updated: September 2026 | These terms do not limit consumer rights arising from applicable law
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